FAQ

What is the process for having a JPEG file restored?

First, if you are a lab or studio fill out the Reseller Information form to receive wholesale pricing and give us the needed information to automate your order process.

When you have a JPEG file to send for services or need a quote, first, go to the Get A Quote / Place An Order page and place an order. Then go to the Upload page and upload your JPEG file. We'll look at your file and instructions and send a quote by email (usually the same day) along with the time schedule. We'll then wait for your 'go-ahead' before doing any work. Quotes are free and you are under no obligation to continue with the order.

The quote we send by email will have a link on it to click if you want to go-ahead with the order (you can also just reply to the email with your go-ahead). If you click the link it will open your browser and take you to a web page where you can make changes or additions, and click 'go-ahead'. You will then be taken to another page to select the method of payment. You can pay then or wait until the order is ready.

After the order has been completed and payment received, we'll upload the finished JPEG file to our FTP server and notify you by email that it is available for downloading (if payment hasn't been received, we'll send an email invoice and upload the file after we receive your payment).

You can use the Order Status page to track and view the details of your orders.

What ppi (or dpi) do I need to scan at?

Set the dpi when scanning to produce the file size needed for the largest print to be printed. Check the file guidelines page for needed file sizes.

How long does it take to have a photo restored?

Resellers: see the Wholesale Prices page for time schedules. Retail customers: see the Retail Prices page .

What methods of shipping do you use?

See the Prices pages for shipping methods and costs.